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Saturday, March 12, 2005

Working with the company president

Current Mood:

I always feel so privileged when I get a chance to work with Teresa. We conducted management training two weeks ago and last week started certifying the front line managers for our new client (Quality Assurance specialists, Team Leads, etc). We also certified trainers.

I used to have just a working knowledge of our training model, but now I have an intimate knowledge of it. Working with Teresa has finally made it all click in my head. She even mentioned it when we were talking about next week's schedule. "I totally trust you with certifying," she said. "I can see it when you give feedback now: you're definitely more comfortable with the model. You know the skills I'm looking for, I have no doubt in my mind."

Teresa's always busy, and I feel lucky that she took such a big chunk out of her schedule to do management training--and to teach me how it's really done.


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